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Japanese Speaking Application Support Specialist |
Company Highlights
Open the gate to a challenging opportunity that offers competitive base salaries and benefits.
Gateway Ticketing Systems, Inc. is the world leader in high-speed admission control and ticketing
software for the attraction, amusement, and intercity bus transportation industries. Gateway is
privately owned by the original founders, and will provide you the opportunity to accelerate your
computer career while working in a casual-dress, friendly, family-oriented environment. We offer
a multitude of benefits, including medical, Prescription, Vision, Dental, Life and Disability
Insurance, 401K Plan, Section 529 Plan, Computer Purchase Program, and Profit Sharing. Bask
in the leisure of our flex hours and paid time off/personal/holidays, earn awards, and join the fun
of our various social events. You provide the initiative and skills, and Gateway will provide the
ticket to success!
Customer Service Representative Career Opportunity Highlights
The Customer Service Representative is responsible for providing quality service and support to
customers regarding the operations and technical aspects of the software. The Customer
Service Representative will provide accurate and efficient communication and management of
issues generated from customers and may utilize the help desk ticket system by inputting,
updating and closing tickets. Creating end-user and internal documentation will help other
employees in solving problems and navigating the software. Attending trade shows or reading
trade show magazines will keep employees in this position up to date on current information
about computers, systems, and software.
The Customer Service Representative should have prior experience in a customer service
environment and be able to deal with customers and handle stressful situations in a professional
manner. They should have a basic knowledge of all Microsoft operating systems as well as all
Microsoft Office products. The ability to support non-technical users with technical issues and be
able to clearly explain any computing terms is important in this position. The Customer Service
Representative will have excellent communication skills for working with customers and other
team members in house.
All interested candidates please send salary requirements and resume to
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.
There are no application deadlines.
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